​​1. STORE POLICIES (DELIVERY, RETURNS, & CANCELLATIONS)

Welcome to Obsidian Boxworks! We take pride in our items, whether they are unique, bespoke pieces tailored specifically to you or from our ready-to-ship collections. Please read these policies carefully before placing your order.

1.1 Ordering and Customisation (For Bespoke Items)

• Accuracy: It is your responsibility to ensure that all customisation details (including spelling, dimensions, colours, and specific requests) are 100% correct at the time of ordering.

• Proofs (If applicable): If we provide a digital proof of your design, production will only begin once you have formally approved it in writing.

• Variations: As our bespoke items are handmade and hand-painted, slight variations in colour, texture, patina, or finish may occur. These are natural characteristics of custom artisan work and are not considered faults.

1.2 Cancellations

We begin processing orders quickly to ensure timely delivery.

• Bespoke/Custom Orders: You may cancel your custom order for a full refund within 24 hours of placing it, provided physical production has not yet begun. Once materials have been cast, cut, or the customisation process has started, we can no longer accept cancellations.

• Premade/Ready-to-Ship Orders: You can cancel these orders at any time before they are dispatched for a full refund.

1.3 Returns and Refunds

Our return policy depends on whether you purchased a custom-made item or a premade item.

A. Bespoke and Personalised Items Under the Consumer Contracts Regulations 2013, bespoke and personalised goods are legally exempt from the standard 14-day "cooling-off" period.

• Because your item has been made specifically for you, we cannot accept returns, exchanges, or offer refunds if you simply change your mind or if you provided incorrect customisation details.

B. Premade and Ready-to-Ship Items For items that are not custom-made, standard UK consumer rights apply.

• Change of Mind: You have the right to cancel and return your premade order within 14 days of receiving the goods. You then have a further 14 days to return the item to us.

• Items must be returned in their original, unused condition and packaging.

• Return Postage: The buyer is responsible for the cost of return postage for "change of mind" returns. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

C. Faulty or Damaged Items (Applies to ALL items) Your rights under the Consumer Rights Act 2015 are fully protected. If any item (bespoke or premade) arrives damaged, faulty, or is significantly not as described, you are entirely entitled to a repair, replacement, or refund.

• Please contact us within 30 days of receiving a faulty item.

• We will require photographic evidence of the damage or fault to process your claim.

• If a return is necessary due to a fault, we will cover the cost of standard return postage.

1.4 Shipping and Delivery

• Lead Times: * Bespoke Items: Made to order, processing takes 1–3 weeks before dispatch.

  • Premade Items: Dispatched within 1–3 working days.

• Delivery: Once dispatched, standard UK delivery takes approximately 1-3 days.  We are not responsible for delays caused by postal strikes or courier issues, though we will do everything we can to help locate delayed parcels.

• Customs/Import Taxes: For international orders, buyers are responsible for any customs and import taxes that may apply.

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2. PRIVACY POLICY

Last Updated: Friday, 13th March 2026 (!)

At Obsidian Boxworks, we value your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

2.1 Information We Collect

To fulfil your order, you must provide us with certain information, which includes:

• Contact Details: Your name, email address, and phone number.

• Shipping Information: Your postal address for delivery.

• Order Details: Information about the products you are ordering, including any customisation requests.

• Payment Information: We do not see or store your full credit card details. Payments are processed securely through third-party payment gateways.

2.2 How We Use Your Information

We rely on a number of legal bases to collect, use, and share your information, including:

• To Fulfill Orders: We use your information to provide our services, such as processing your order, settling disputes, or providing customer support.

• To Communicate with You: We will use your email to send order confirmations, dispatch notices, and respond to your direct inquiries.

• For Legal Compliance: We may collect, use, retain, and share your information if necessary to comply with legal or tax obligations in the UK (such as retaining purchase records for HMRC).

2.3 Information Sharing and Disclosure

We share your personal information for very limited reasons and in limited circumstances:

• Service Providers: We engage trusted third parties to perform functions and provide services, such as delivery companies (e.g., Royal Mail, couriers). We share your information only to the extent necessary to perform these services.

• Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with Laws: We may share your information if we have a good faith belief that it is reasonably necessary to respond to legal processes, enforce our agreements, prevent fraud, or protect the rights and safety of our customers.

2.4 Data Retention

We retain your personal information only for as long as necessary to provide you with our services. We generally keep your order data for 7 years to comply with UK tax law.

2.5 Your Rights (UK GDPR)

If you reside in the UK or the EU, you have specific rights regarding your personal information, including the right to access, change, restrict, or delete your data, and the right to object to processing. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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3. ACCESSIBILITY STATEMENT

Last Updated: Friday, 13th March 2026 (!)

At Obsidian Boxworks, we are committed to ensuring our website is accessible to everyone, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

3.1 Current Accessibility Features

To help make our website a positive place for everyone, we aim to ensure:

• Navigation is possible using just a keyboard or speech recognition software.

• Compatibility with standard screen readers.

• High-contrast text readability where possible.

• Descriptive alternative text (Alt-text) on images of our products.

3.2 Known Limitations

While we strive to adhere to accepted guidelines, limitations may exist regarding third-party plugins (like payment gateways) or the ability to perfectly convey the complex, highly-detailed nature of our biomechanical and structural designs via screen readers alone.

3.3 Feedback and Enforcement

If you find any problems or think we’re not meeting accessibility requirements, please contact us. Under the Equality Act 2010, we are required to make reasonable adjustments to ensure our services are accessible. If you are unhappy with our response, you can contact the Equality Advisory and Support Service (EASS).

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4. TERMS OF SERVICE & COOKIE POLICY

Last Updated: Friday, 13th March 2026 (!)

By accessing our website or purchasing our products, you agree to be bound by these Terms of Service and our Cookie Policy.

4.1 General Conditions & Intellectual Property Disclaimer

We reserve the right to refuse service to anyone for any reason at any time.

• Fan Art Disclaimer: The items sold by Obsidian Boxworks are original, handmade artistic interpretations inspired by popular science fiction and horror genres. We are an independent artisan workshop and are not affiliated with, authorized by, or officially connected to the official rights holders of any film franchises. All designs are fan-made tributes.

• Copyright: All content on this store (photography, logos, text) is the property of Obsidian Boxworks and may not be reproduced without permission.

4.2 Limitation of Liability

To the maximum extent permitted by UK law, Obsidian Boxworks shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our service or products. Our maximum liability to you will not exceed the purchase price of the specific item.

4.3 Cookie Policy

We use cookies to ensure our store functions correctly and to understand visitor interactions.

• Strictly Necessary Cookies: Essential for site navigation and secure checkout.

• Performance/Analytics Cookies: Anonymous data to help us understand site usage.

• Functionality Cookies: Remembers your preferences (like currency or region).

• Third-Party Cookies: Platforms like Etsy, Shopify, or payment gateways place their own secure cookies to process your session. You can modify your browser settings to decline cookies; however, disabling strictly necessary cookies may prevent you from completing a purchase. For more info, visit allaboutcookies.org.

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CONTACT US

For any questions regarding these policies, your order, or your data, please contact the Data Controller and Shop Owner, [Your Name], at:

• Email: obsidian-boxworks@proton.me

• Response Time: We aim to reply to all queries within 48 hours.